Your cool punch line
Price: $19 (with source code)
For the perfect online customer support solution, you need look no further than helpticketing.com. Whether you run a small business or are part of a large corporation, this php/mysql based software puts you in control of a powerful solution that will simplify communications with your clients, saving you precious time as well as money. Our help ticketing system allows opening, viewing and modification of tickets online, removing the need for customers to make time-consuming phone to change their information. E-mail alerts will automatically be sent to customers, informing them of progress on their tickets, reducing customer response time. Complaints can also be submitted to administrators if customers are dissatisfied with service provided by technicians.
Instead of wasting time on phone, email, and chat support, save money and improve your contact resolution rate at the same time. Make your business run more efficiently and smoothly, Create and maintain a knowledge base that is accessible and informative. The administration panel allows the creation of support articles. These articles will help customers with problems to find solutions for themselves, providing a faster solution for the more common problems, and allowing technicians to concentrate on more complex problems. In addition, it also provides technicians with a library of materials to turn to when solving common problems, thereby training them to solve simple problems fast and efficiently.
| Snapshots | ||
|
||
"Before we tried this ticketing software we went through the process of checking out several different systems, both small and large but could not find what we were looking for."
William Paulson, NV
"With helpticketing.com we have found a solution that can be easily customized to suit our website."
Alain Lapierre, Quebec
