Your cool punch line
In-House Help Desk Software, no recurring fees.
Industry Standard (php / mysqlt).
Submit Ticket by Web Form - helpticketing.com offers a support portal for your customers, allowing them to submit support requests through web form, Your customers can also submit file attachments with tickets.
No Additional Hardware Required 100% web based (can be installed on existing servers).
Predefined/Canned answers
Customer Portal - Customers can open, view and modify tickets through web site, eliminating the need for them to sit on the phone on hold waiting for a technician to take their information. Automated e-mail alerts will keep them up to date on ticket progress, greatly shortening response time when action is required on their part.
Knowledge Base - From the administration panel you can create, edit and delete support articles that serve two important purposes. The first is to provide customers a form of "self help", which allows them to quickly find resolutions to known issues.. And the second is to provide a knowledge base for support techs to quickly look up resolutions to known issues, which in turn trains the tech on known issues.
Utilizes Existing IT skills with minimal need for re-training.
Password Reminder Utility - Admin users can easily retrieve lost passwords using their e-mail address and username.
Create Non Admin Users - You can set up non Admin users if you want to restrict user's ability to modify preference settings. Once in the system only an administrator can modify the level of privileges assigned to this user.
Works with all browsers from any location - Manage or view your software from anywhere
Automated email alerts - Email alerts functionality alert customers(agents and clients) when action has been taken on their ticket, and to alert the assigned tech when the customer provides further responses to their open ticket.
Report - Create and run your own custom reports using the web based report builder.
"Before we tried this ticketing software we went through the process of checking out several different systems, both small and large but could not find what we were looking for."
William Paulson, NV
"With helpticketing.com we have found a solution that can be easily customized to suit our website."
Alain Lapierre, Quebec